Return Policy for Apparel Products (T-shirts) and Handmade Jewelry (Bracelets and Necklaces) Thank you for shopping at our online store! We want to ensure that you are completely satisfied with your purchase. Please review our return policy below for apparel products (T-shirts) and handmade jewelry (bracelets and necklaces):
1. Eligibility: - Apparel products (T-shirts) and handmade jewelry (bracelets and necklaces) are eligible for return within 30 days of the purchase date. - To be eligible for a return, the items must be unused, unworn, in the same condition as received, and in the original packaging.
2. Non-Returnable Items: - Custom-made or personalized apparel products and handmade jewelry are non-returnable unless there is a defect or error on our part. - Sale items are non-returnable unless they are defective or damaged upon receipt.
3. Return Process: - To initiate a return, please contact our customer service team at, (astralis4om@gmail.com) within 30 days of receiving your order to request a return authorization. - Once your return is authorized, you will be provided with instructions on how to return the items. - Please ensure that the items are securely packaged to prevent damage during transit.
4. Refunds: - Once we receive your returned items and verify that they meet our return policy criteria, we will process a refund to the original method of payment. - Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Exchanges: - If you would like to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange. - Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
6. Defective or Damaged Items: - If you receive a defective or damaged item, please contact our customer service team immediately with photos of the issue. We will work with you to provide a replacement or a refund.
7. Contact Us: - If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer service team at [Customer Service Email/Phone Number]. Please note that this return policy is subject to change without prior notice. Thank you for shopping with us, and we appreciate your business!